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Field Services Engineer

Full Time
Posted on 25.03.2018

The right candidate will be responsible for the support of IT infrastructure and services multiple locations
Key responsibilities:

  • Assist at local and remote sites with IT Incident & Request resolution, including onsite support
  • Adhere to clear Service Level Agreements (SLA/OLAs) for support of IT infrastructure
  • Build strong relationship with our vendors and hold to agreed standards
  • Participate in a proactive maintenance model for replenishment of equipment and work within a customer service orientated team that recognises the priorities of the business, and responds in the appropriate manner to user issues
  • Proactively monitor and manage site infrastructure to minimise business impact & system downtime
  • Adherence to change management processes and audit control
  • Support business projects through strong engagement with the business and good vendor
  • working relationships
  • Contribute to Problem and Knowledge management processes
  • Be available 24x7 for emergencies (Priority 1 Incidents) involving technical problems that affect the ability to provide operational support and business continuity
The skills and experience:
  • MUST HAVE outstanding communication skills with a passion for Customer Service; as well as the ability to interact and build rapport with multiple stakeholders
  • 3+ years in an operational support environment
  • 3+ years experience in a technical infrastructure role (e.g. server engineer, network engineer, etc.)
  • Strong technical Documentation skills
  • Experience in support IT end user devices (e.g. laptops, printer, phones, etc.)
  • Proven ability to work in a remote teams
If you have the skills and experience mentioned above and believe you are the right candidate for the role then APPLY NOW on the link below!!

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Amrinder Dhaliwal

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