- 27 September 2016 07:57
Hands On With Klika and hipages Partnership
“We’ve always been customer centric and are continuously looking at ways to improve our customers’ shopping experience with us,” says Online Retail Guru and Klika’s Director of Commercial Operations Leo Zaitsev. “We believe that there is a gap in the market for after sale services by way of home installations for larger items such as our trampolines, multi-function gym sets, and renovation products. We are one of the few e-tailers which offers for sale bulky products and delivers them directly to our customers’ door steps, so it made perfect sense to partner with hipages for home installations and make it as hassle free as possible for our shoppers from purchase to delivery, right down to not having to worry about assembling their purchased items,” Zaitsev continued. hipages is Australia’s Number One app and site to hire tradespeople, connecting Australians with over 80,000 home experts, building professionals and trade services. Klika’s customers can now gain access to hipages' nationwide registered tradie database and get the bulky items from Klika assembled and installed for them. hipages has grown significantly since it was founded in 2004. With over 2 Million monthly visitors to its site and a job posted every 29 seconds, Klika’s customers no longer need to worry about ringing around looking for a Tradie. Gideon Kline, hipages' Chief Commercial Officer, said "At hipages, we thrive on making people's life easier and look forward to assisting Klika's customers with their assembly and installation needs.
"We will extend the ease of ordering large lifestyle products online to having them installed at home, for a seamless customer experience." A recent customer survey conducted by Klika’s Customer Intelligence Group (CIG) revealed that a large number of potential customers are concerned about the installation requirements prior to purchasing the more complicated products. The study also found that one of the top reasons for putting off bulky purchases was due to the customer’s lack of faith in finding a reliable Tradie to arrive on time and to be able to do the job properly without denting their budget. “We find hipages’s proposition appealing and relevant to our customer’s needs. Our customers will get three obligation free quotes from hipages to choose from, they get contacted directly by the Tradies with their quotes and then if the customer is happy, they arrange a time to assemble the product. This whole process is automated, simple and effective. We’re very excited about this last mile after-sale offering”. Zaitsev said “Consumer confidence in online shopping is rising every month and we are expecting the online shopping frenzy to peak even more between October and mid-December. Last year alone, Australia saw a circa $4.9 billion Christmas splurge in online sales. Our business is experiencing exponential growth and we expect this sales activity to spike even higher this year, and attract an even bigger market share for Klika”. Zaitsev concluded with excitement. About Klika Founded in 2005, Australian owned and operated Klika, has grown to become one of Australia’s leading online department stores. Awarded as Top 20 Online Retailers in Australia, Klika offers over 1,500 products to shoppers covering everything from fitness equipment, tools, home living, music instruments and outdoor furniture, with a flat shipping rate nationwide for $9.95. It operates out of 15,000 sqm central facility in South Oakleigh, Victoria with satellite offices in two other countries. Klika customers are not only spoilt with a wide range of product categories to shop from, but also with Klika’s range of private labels as well as global brands such as, Sony, Breville, Apple, Huawei, educational toys from Colorific, Disney licensed toys and bedding, VTech, Uniden, Belkin, and Oricom, to name a few.
About hipages Founded in 2004 by David Vitek and Roby Sharon-Zipser, hipages is Australia’s largest on-demand home improvement marketplace.
The platform connects consumers looking to hire plumbers, electricians, builders and over 240 other categories, with pre-screened home improvement professionals in their local area. 1.5 million Australians request jobs every 29 seconds on the platform, which comes on web and app. The venture-backed company, which also secured funding from News Corp in 2015, operates Australia wide with more than 80,000 businesses registered and approved by hipages. hipages has received many awards for cutting edge business strategies, vision, workplace culture and innovation: ● Ernst & Young Entrepreneur of the Year Award Finalist 2016 ● AFR 50 Most Innovative Companies 2016 ● My Business Awards Aspiring Business of the Year 2015 ● My Business Awards Medium Business of the Year 2015 ● Deloitte Technology Fast 50 Australia 2014 ● Deloitte Technology Fast 500 Australasia 2014 ● BRW Fast 100 2014 ● BRW Best Places to Work Australia 2014 ● BRW Most Innovative Companies 2014
-ENDS- For further information please contact Jabeen Pastore 0411 391 366 E: email@example.com www.klika.com.au
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