9. IT exists to support the business
Technology for the sake of technology is a bad thing. That doesn’t mean IT should limit its role to processing work orders. It has to go way beyond this and provide technology leadership.
Any IT department that fails to provide technology leadership -- to suggest and discuss, not just to accept and deliver -- is failing at a fundamental level.
Technology leadership also means supporting managers and users who are ready to buy or build their own technology. It’s time to recognize that “shadow IT” is a good thing, because it increases IT bandwidth.
Sure, there are risks. Anything worth doing has risks.
IT must help everyone in the business succeed with all of their technology, not choke off anything that’s “not invented here.”