Customer Relationship Management

News

  • SAP revs up mobile application strategy

    SAP is giving its ongoing push into mobile applications an extra shove with a series of new products aimed at verticals such as utilities, energy, retail and manufacturing, the company announced Tuesday during the Sapphire Now conference in Orlando.

  • Microsoft shaking up CRM release cycle

    Microsoft is planning to increase the pace of releases for its Dynamics CRM (customer relationship management) software, according to a new "statement of direction" document from the vendor. The move may signal pressure Microsoft is feeling from riva...

  • SAP Q1 revenue up, but profits growth slow

    SAP saw revenue rise by 21 percent in the quarter ended March 31, with double-digit growth in all regions driven by increased software business from partners and the channel.

  • New app makes Salesforce.com easier to use

    Salesforce.com's growth and popularity are undeniable, but startup Active Endpoints is betting that its customers could use a little help getting the most out of the on-demand CRM (customer relationship management) software with a new application cal...

  • Microsoft's cloud ERP plans get mixed reactions

    Microsoft's announcement this week that it would begin offering its Dynamics ERP (enterprise resource planning) software via the Azure cloud platform drew significant interest from attendees of the Convergence conference in Atlanta, but some users an...

  • What the cloud really costs: Do you know?

    For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding success in the cloud say their colleagues should be equally skeptical of IT managers who claim they can de...

  • SugarCRM buys Lotus Notes tools, cozies up to IBM

    SugarCRM has acquired iExtensions, which makes customer relationship management (CRM) software for IBM Lotus Notes users, in a bid to attract more enterprise customers and compete better against bigger rivals like Salesforce.com and Microsoft.

  • Connector integrates Open-Xchange with SugarCRM

    A new connector for open-source collaboration platform Open-Xchange provides integration with SugarCRM, allowing for contact and calendar information to be synchronized between the two products, Open-Xchange said on Monday.

  • Salesforce.com and Intuit tying QuickBooks to CRM

    Salesforce.com and Intuit will announce Friday that they plan to integrate their respective CRM (customer relationship management) and QuickBooks accounting applications, in an alliance meant to further win the hearts and pocketbooks of the world's m...

  • Your CEO called about CRM: Now what?

    The CEO has called and asked for some training on the CRM system. A great opportunity...but there are a hundred things you could train him on. Where do you start, and where do you place your bets?

  • Salesforce Service Cloud 3 adds customer social networking

    I was pleasantly surprised during an online presentation about Salesforce.com's Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that takes advantage of social networking to help connec...

  • Salesforce.com deepens tie-in to Facebook

    Salesforce.com is deepening the integration between its CRM (customer relationship management) and customer service software with the explosively popular social-networking site Facebook, Salesforce.com will announce on Thursday at an event in New Yor...

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PCW Evaluation Team

Tom Sellers

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