ClickSoftware Technologies Whitepapers


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What’s the Hype with Gamification?
By ClickSoftware Technologies | 30/4/2014

Enterprise gamification, the process of receiving positive reinforcement and incentives to drive engagement and change behaviours, is catching on. This whitepaper explains how Field Service Organizations can use gamification to benefit business, bolster employee satisfaction and customer experience.

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Top 52 Customer Service Mobile Apps
By ClickSoftware Technologies | 30/4/2014

Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.

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Top 25 Best Examples of Gamification in Business
By ClickSoftware Technologies | 30/4/2014

Gamification is used to motivate employees, create healthy competition among teams, generate buzz or social proof, and encourage customer loyalty, among other benefits. This whitepaper lists the top 25 examples of gamification to help spark creativity, collaboration and efficiency.

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How to Leverage the Next Wave of Innovation –Mobility + Enterprise 2.0
By ClickSoftware Technologies | 30/4/2014

Field service companies have an increasing reliance on data collected through mobile devices and fleet vehicles. This whitepaper explains how Enterprise 2.0 tools can aid in tracking, monitoring and performing diagnostics by aggregating and assembling data in a useful, easily accessible format.

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Field Service at a Crossroads: Mobility, Cloud and the Internet of Everything
By ClickSoftware Technologies | 30/4/2014

Internet expansion is moving beyond desktops and LANs, but many field service organizations have yet to explore the benefits of the Internet of Everything and expanded mobile connectivity. This whitepaper discusses the four basic usage models born from new data streams and services.

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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
By ClickSoftware Technologies | 28/11/2011

Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.

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The A to Z of Mobile Workforce Scheduling Optimisation
By ClickSoftware Technologies | 28/11/2011

For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.

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Ten common mistakes to avoid when selecting and deploying a mobile solution
By ClickSoftware Technologies | 28/11/2011

Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.

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Addressing the Challenges of Workforce Management - Any Industry, Any Device, Wherever You Go
By ClickSoftware Technologies | 23/11/2011

Four trends continue to drive changes in the field service market: an increased focus on workforce optimization, improved service quality levels, a move to more flexible software models (for example, software as a service or cloud), and wireless mobility. Read on.

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Case Study: APX Alarm
By ClickSoftware Technologies | 18/2/2011

Find out how APX Alarm Improves Customer Service and Delivers Substantial Operational Savings with Automated Scheduling and Mobility Solution.

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Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

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