REMASYS Whitepapers


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Virtual Desktop – Real Users
By REMASYS | 4/7/2013

Virtual desktop (VDI) solutions are becoming more popular but ensuring satisfactory end-user experience and discriminating between VDI and application issues are challenges that defeat most monitoring tools. Learn more about the challenges and how to approach them.

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SLAs – Theory vs Practice
By REMASYS | 4/7/2013

Many organisations rely on Service Level Agreements (SLAs) with their IT service providers to ensure that they are receiving the service for which they are paying. While the theory associated with using SLAs as a service management mechanism is appealingly straightforward, in practice SLAs are too often a poor or ineffective tool because of the way in which they are defined and measured. Read more about some of the common pitfalls and suggest how to avoid them.

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Re-inventing Government Customer Service
By REMASYS | 4/7/2013

Key priorities for the Government are to improve the nation's productivity and deliver better customer services. Information and Communications Technology (ICT) has been identified as a key enabler, however, amongst the emerging opportunities, the rapidly changing technology environment raises a plethora of challenges Government must address. This whitepaper outlines the challenges associated with some recent technology developments and the importance of independent assurance of service delivery. Download now.

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Great Online Customer Experience Means More Revenues for Your Business
By REMASYS | 4/7/2013

There is a tectonic shift underway which underpins an unprecedented growth in ecommerce. The proliferation of mobile devices, especially tablets, is changing the way we search and purchase goods and services. This whitepaper outlines at a high level the fundamental change in consumer behaviour and its impact on ecommerce, takes a closer look at why well performing online services are critical to the success of ecommerce and what can be done to ensure that they always perform at peak. Read on.

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Seeing the Forest for the Trees - A Systematic Approach to Application Performance Monitoring
By REMASYS | 4/3/2013

How we build and use complex IT systems has evolved dramatically over the last 10 years however application performance monitoring (APM) remains dominated by traditional “bottom-up” approaches that emanate from infrastructure monitoring practices and a concern for technology over service delivery. We propose a fundamentally different top-down methodology that derives its approach from the principles of systems engineering. This approach focuses on service delivery, not technology, and is well suited to problem localisation in complex systems. Read on.

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Cloud without Fog - Getting Real Service Visibility in a Cloud Environment
By REMASYS | 4/3/2013

Cloud or not, the fundamental obligations of service delivery don't change. IT executives need to be able to demonstrate to business stakeholders that moving to the cloud actually worked and that applications are available and performing for customers. A key challenge for CIOs is to find efficient ways to demonstrate service performance to stakeholders and to hold individual cloud providers accountable for theirs. Without such visibility you may have cloud but you will have service performance shrouded in fog. Learn more.

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All About End-User Experience Monitoring
By REMASYS | 4/3/2013

Today there is a lot of talk about customer experience monitoring or more, broadly, end-user experience monitoring of IT services. This white paper attempts to provide some clarity on existing monitoring methods, assess their ability to measure end-user experience and to enable the providers of IT services to deploy the most suitable capabilities to boost their clients’ service experience. Read more.

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Cygnett 2500 ChargeUp Pocket Lightning Portable Power Bank

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Resources

PCW Evaluation Team

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

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