Cloud Whitepapers


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Cloud ERP: A Sound Return on Investment
By MYOB | 3/2/2017

In today’s business world, on-premise infrastructure simply doesn’t make sense. Every business today is cost-driven, to some extent. Capital outlay and recurring costs are concerns that keep financial controllers awake at night – and the cost of implementing and maintaining IT infrastructure is a major factor. Cloud computing has dramatically and permanently altered the business IT landscape. ERP systems that once required large, expensive on-premise servers, with associated high implementation and maintenance costs, can now be accessed in a variety of ways that slash those costs while providing superior performance.

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Why Cloud Computing is the future
By MYOB | 20/2/2017

For many small and medium-size businesses, the move to the cloud is done for very obvious business reasons—the first one being speed to implementation. A 2014 survey by the industry analyst firm Mint Jutras reported that “respondents with SaaS implementations reached their first go-live milestone 19% faster than those with on-premise solutions”. This is possible because cloud computing eliminates the need for purchasing and installing hardware and software.

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Oracle Service Cloud Integration with Oracle Siebel Service
By Oracle | 27/3/2014

Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.

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How to Transform Your Mobile Customer Care Strategy
By Oracle | 27/3/2014

It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.

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Knowledge Management: 5 Steps to Getting it Right the First Time
By Oracle | 16/10/2013

Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

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Customer Experience Metrics and KPIs
By Oracle | 27/3/2014

Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.

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Creating a Superior CX Online
By Oracle | 27/3/2014

Learn how the federal government is taking notice of lessons learned in the private sector because it's beginning to understand that citizens are also consumers—and as such, are looking for the same streamlined experience they get elsewhere online when interacting with the government.

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Google+ Guide
By Oracle | 27/3/2014

From “hangouts” to “communities,” Google+ has a lot to offer to brands looking to engage audiences and refine their strategies on this social platform.

The Google+ Update, by Oracle Social Cloud (#OracleSocial), includes an overview of new features and functionality, user demographics, industry trends, and a review of best practices that will help increase the likelihood of user engagement and aid in a brand’s success in this channel.

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Agile, Secure, Reliable: World-Class Customer Service in the Cloud
By Oracle | 16/10/2013

In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.

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5 Reasons to Consider SaaS for Your Business Applications
By Oracle | 27/3/2014

Once a popular topic in IT circles, cloud computing is now part of the business vernacular. Learn five reasons why LOB managers should consider business applications delivered using the software-as-a-service (SaaS) model.

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Most Popular Reviews

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Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

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