In today’s business world, on-premise infrastructure simply doesn’t make sense. Every business today is cost-driven, to some extent. Capital outlay and recurring costs are concerns that keep financial controllers awake at night – and the cost of implementing and maintaining IT infrastructure is a major factor. Cloud computing has dramatically and permanently altered the business IT landscape. ERP systems that once required large, expensive on-premise servers, with associated high implementation and maintenance costs, can now be accessed in a variety of ways that slash those costs while providing superior performance.
For many small and medium-size businesses, the move to the cloud is done for very obvious business reasons—the first one being speed to implementation. A 2014 survey by the industry analyst firm Mint Jutras reported that “respondents with SaaS implementations reached their first go-live milestone 19% faster than those with on-premise solutions”. This is possible because cloud computing eliminates the need for purchasing and installing hardware and software.
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Learn how the federal government is taking notice of lessons learned in the private sector because it's beginning to understand that citizens are also consumers—and as such, are looking for the same streamlined experience they get elsewhere online when interacting with the government.
From “hangouts” to “communities,” Google+ has a lot to offer to brands looking to engage audiences and refine their strategies on this social platform.
The Google+ Update, by Oracle Social Cloud (#OracleSocial), includes an overview of new features and functionality, user demographics, industry trends, and a review of best practices that will help increase the likelihood of user engagement and aid in a brand’s success in this channel.
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Once a popular topic in IT circles, cloud computing is now part of the business vernacular. Learn five reasons why LOB managers should consider business applications delivered using the software-as-a-service (SaaS) model.
Apple iPhone X
Bang and Olufsen BeoVision 14
Breitling Superocean Heritage Chronographe 44
cloudandco Smart Cane
WD MY PASSPORT™ Gaming Storage
Panasonic OLED 4K Ultra HD TV - TH-55EZ950U
SanDisk MicroSDXC™ for Nintendo® Switch™
WD MY PASSPORT™ X Gaming Storage
Panasonic OLED 4K Ultra HD TV - TH-77EZ1000U
Nespresso Creatista Coffee Machine
Toys for Boys
Propel Star Wars T-65 X-Wing Drone
Lego Mindstorms EV3
Onyx Smart Walkie Talkie
UBTech First Order Stormtrooper Robot
Leica M10 Digital Rangefinder Camera
Bose SoundLink Micro
LaCie Rugged USB-C Portable Hard Drive
Google Daydream View VR Headset
Ubiquiti Network’s Front Row Camera
Dearear Endear In-ear Wireless Earphones
Xbox One X
Panasonic Hi-Fi - SC-UA7GS-K
Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K
Toffee Bags Commuter Satchel
Nest Protect Smart Smoke Alarm
Belkin Pocket Power 10,000mAh
WD MY CLOUD™ HOME Personal Cloud Storage
Amazon Echo Bluetooth Speaker
iRobot Roomba 980 Vaccum Cleaning Robot
PETKIG Go Smart Dog Leash
Ikea NORDMÄRKE Wireless Charging Pad
Logitech Doodle Collection Wireless Mouse
Tile Pro Bluetooth Tracker
Urbanworx Full HD Action Camera
Panasonic Portable Splashproof Fun - RF-D20U
Fallout Geeki Tikis
Kogan Bluetooth Soundbar
Raspberry Pi Starter Kit
Lexon Flip Alarm Clock
3SIXT 3-in-1 Smartphone Lens Kit
Razer DeathAdder Expert Ergonomic Gaming Mouse
Most Popular Reviews
- 1 Huawei Mate 10 Pro Review: A solid winter flagship that cribs from the best
- 2 Google Pixel 2 review: not quite 'pixel perfect' but damn close
- 3 Google Home Mini review: a welcome addition to the smart speaker family.
- 4 Huawei Nova 2i review: Flagship features get smuggled into the mid-tier
- 5 Moto X4 review: This is what a world without MotoMods looks like
Join the newsletter!
Latest News Articles
- Seagate joins Bain bid to take control of Toshiba Memory
- Seagate and Baidu sign strategic cooperation agreement for big data analysis
- Western Digital Announces Acquisition of Upthere
- Western Digital to acquire Tegile
- New development for Western Digital
PCW Evaluation Team
I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.
It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.
Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.
The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.
The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.
The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic
- PC World 2017 Editors' Choice Awards Nomineees Announced
- LG V30+ review: The videographer's smartphone arrives
- Fitbit Ionic review: Impressive but not quite iconic
- What's the difference between an Intel Core i3, i5 and i7?
- Laser vs. inkjet printers: which is better?
Product Launch Showcase
- FTSecurity Leads - $800 per dayOther
- CCBusiness AnalystACT
- FTSoftware EngineerNSW
- TPIT OfficerVIC
- TPSenior Project ManagerNSW
- FTInfrastructure ArchitectOther
- TPSAP Migration Module LeadNSW
- CCTechnical Field EngineerNSW
- TPBusiness/Data AnalystQLD
- FTTelecom Engineer - Network VoiceOther
- FTPortfolio Management & Governance ConsultantOther
- FTProject Manager - Australian Citizens onlyOther
- CCReporting AnalystNSW
- FTClinical Support Specialist - PermanentQLD
- FTSenior Front End DeveloperOther
- FTSERVICE DESK - ENTRY LEVELSA
- FTService Desk/Technical Support - Windows OS & MS Office SuiteOther
- FTiOS DeveloperWA
- FTFrontend DeveloperOther
- FTSenior Biz Talk DeveloperACT
- TPICT ArchitectsACT
- CCProduct ManagerACT
- CCSenior Analyst ProgrammerVIC
- TPProject Manager - HR21 RolloutQLD
- TPWeb Communications OfficerACT