Cloud Whitepapers


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Customer Experience Metrics and KPIs
By Oracle | 27/3/2014

Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.

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Data centre strategies for business growth in a hybrid cloud world
By Pacnet Australia | 14/10/2014

The data centre is now a strategic part of the hybrid cloud mix. This whitepaper discusses what you should know about the future of data centre and how to position your organisation for agility and growth. • Australia’s data centre market grew 17.2% to over $700 million in the last year. • Data centre engagement is often seen just as a commercial relationship, not a business relationship. • The 5 most important points CIOs need to consider before choosing a data centre

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Deploying Customer Service in the Cloud
By Oracle | 17/10/2013

Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.

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Empowering Modern Finance - The CFO as Technology Evangelist
By Oracle | 16/4/2014

The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.

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ERP in the Cloud and the Modern Business
By Oracle | 16/4/2014

Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP.

View IDC’s White Paper ERP in the Cloud and the Modern Business, written by Mike Fauscette, Group Vice President, Software Business Solutions, IDC, to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for your organization. View the White Paper to discover:

How to run your business more effectively in the cloud; How to choose the right deployment model for your ERP solutions; How new technologies create opportunities to innovate, giving you that competitive advantage

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Evolving Threats Demand; New Approaches To Security
By Akamai Technologies | 28/10/2013

As the world becomes increasingly hyper-connected, the opportunities for innovation and new business models are virtually limitless. However, with so much business-critical information at stake, the need to protect a company's IT assets is more important than ever before. This paper aims to profile the emerging players who comprise today’s emerging threat ecosystem; today's trends and the latest insights into the future.

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Field Service at a Crossroads: Mobility, Cloud and the Internet of Everything
By ClickSoftware Technologies | 30/4/2014

Internet expansion is moving beyond desktops and LANs, but many field service organizations have yet to explore the benefits of the Internet of Everything and expanded mobile connectivity. This whitepaper discusses the four basic usage models born from new data streams and services.

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Forbes: The Secret Sauce of Oracle's Commercial Success
By Oracle | 27/3/2014

Forbes Article: Oracle Sales Cloud is the Secret Sauce Behind Oracle's Success Read how Oracle Sales Cloud helped Oracle increase annual revenue to $37 billion.

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Google+ Guide
By Oracle | 27/3/2014

From “hangouts” to “communities,” Google+ has a lot to offer to brands looking to engage audiences and refine their strategies on this social platform.

The Google+ Update, by Oracle Social Cloud (#OracleSocial), includes an overview of new features and functionality, user demographics, industry trends, and a review of best practices that will help increase the likelihood of user engagement and aid in a brand’s success in this channel.

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How to Socially Enable Your Contact Centre
By Oracle | 17/10/2013

More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.

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Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

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