IT Service Management Whitepapers


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The importance of Kaizen in ITSM: When IT service management isn’t what it could be
By Unisys Australia | 13/10/2014

To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as:

• Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?

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The Best Practices in Data Centre Power Management
By Westcon Group | 16/8/2013

Power management techniques for reducing IT energy consumption can provide significant opportunities for operational cost savings and other business value. To maximise effectiveness in the data centre, however, a holistic approach must be employed that identifies, monitors, and addresses all applicable energy-consuming components. Utilising the appropriate tools, enterprises can overcome the most challenging inhibitors to implementing “green IT” initiatives. In this white paper, we explore the best approaches to developing, deploying, and managing an effective data centre power management solution.

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Achieving Control Over Data Centre Implementations and Operations
By Westcon Group | 16/8/2013

Out-of-control data centres that lack reliability and proper security often result in systemic instances of lost productivity and operational cost overruns. By proactively enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data centre services that more effectively meet organizational requirements. In this whitepaper, we compare data centre management products, which provide both access control and holistic monitoring services to ensure reliable, secure, and cost effective data centre implementations. Click to download!

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Hybrid IT Service Management: A Requirement for Virtualisation and Cloud Computing
By FrontRange | 30/11/2012

When competition is tough and resources are limited, corporate leaders are depending on growing their existing capabilities in order to grow their business. Information technology can be a unique catalyst for business growth, delivering a competitive advantage when creatively applied to established and emerging problems. Read more on what trends are accelerating the value of IT.

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