Customer service Whitepapers


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Top 25 Best Examples of Gamification in Business
By ClickSoftware Technologies | 30/4/2014

Gamification is used to motivate employees, create healthy competition among teams, generate buzz or social proof, and encourage customer loyalty, among other benefits. This whitepaper lists the top 25 examples of gamification to help spark creativity, collaboration and efficiency.

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Top 52 Customer Service Mobile Apps
By ClickSoftware Technologies | 30/4/2014

Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.

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What’s the Hype with Gamification?
By ClickSoftware Technologies | 30/4/2014

Enterprise gamification, the process of receiving positive reinforcement and incentives to drive engagement and change behaviours, is catching on. This whitepaper explains how Field Service Organizations can use gamification to benefit business, bolster employee satisfaction and customer experience.

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Maximize How You Individualize
By CMOC | 26/5/2014

The CMO Council has partnered with SAP to bring you this report on how to map the operational gap in customer insight and experience, including detailed findings from a 32-question online audit of 245 senior marketing executives across 16 countries.

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Performance in Supply Chain
By Epicor | 17/12/2013

Delivering more products, heightened quality and shortened customers with flawless execution and minimal business interruption defines your supply chain success. This report discusses a newly developed end-to-end solution with the right tools to efficiently procure, assemble, ship and deliver the goods your customers want, when they want them.

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Secure Mobility Boosts Productivity by 40% at Chio Lim Stone Forrest (CLSF)
By Good Technology | 4/11/2014

As one of the largest accounting and business advisory groups in Singapore, CLSF aspired to reduce customer service turnaround time and improve competitiveness by empowering 85% of its work force with on the go productivity. Read how secure mobility helped CLSF reached their goals and increase productivity by 40%.

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Don’t Rip and Replace - Wrap and Renew!
By Kana Software | 23/4/2014

The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.

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Omni-Channel Customer Service Demands the Intelligent Contact Centre
By Kana Software | 23/4/2014

In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.

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Five ways to improve reachability in your organisation
By Mitel | 17/3/2014

Being mobile doesn't equate to being productive - being reachable does, and that depends on an effective mobile communications solution. This white paper presents five ways to improve reachability within your organisation, as well as improving productivity and cost savings.

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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
By Oracle | 16/10/2013

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

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Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

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