Customer service Whitepapers


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Top 25 Best Examples of Gamification in Business
By ClickSoftware Technologies | 30/4/2014

Gamification is used to motivate employees, create healthy competition among teams, generate buzz or social proof, and encourage customer loyalty, among other benefits. This whitepaper lists the top 25 examples of gamification to help spark creativity, collaboration and efficiency.

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Top 52 Customer Service Mobile Apps
By ClickSoftware Technologies | 30/4/2014

Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.

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What’s the Hype with Gamification?
By ClickSoftware Technologies | 30/4/2014

Enterprise gamification, the process of receiving positive reinforcement and incentives to drive engagement and change behaviours, is catching on. This whitepaper explains how Field Service Organizations can use gamification to benefit business, bolster employee satisfaction and customer experience.

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Maximize How You Individualize
By CMOC | 26/5/2014

The CMO Council has partnered with SAP to bring you this report on how to map the operational gap in customer insight and experience, including detailed findings from a 32-question online audit of 245 senior marketing executives across 16 countries.

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Performance in Supply Chain
By Epicor | 17/12/2013

Delivering more products, heightened quality and shortened customers with flawless execution and minimal business interruption defines your supply chain success. This report discusses a newly developed end-to-end solution with the right tools to efficiently procure, assemble, ship and deliver the goods your customers want, when they want them.

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Secure Mobility Boosts Productivity by 40% at Chio Lim Stone Forrest (CLSF)
By Good Technology | 4/11/2014

As one of the largest accounting and business advisory groups in Singapore, CLSF aspired to reduce customer service turnaround time and improve competitiveness by empowering 85% of its work force with on the go productivity. Read how secure mobility helped CLSF reached their goals and increase productivity by 40%.

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Don’t Rip and Replace - Wrap and Renew!
By Kana Software | 23/4/2014

The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.

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Omni-Channel Customer Service Demands the Intelligent Contact Centre
By Kana Software | 23/4/2014

In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.

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Five ways to improve reachability in your organisation
By Mitel | 17/3/2014

Being mobile doesn't equate to being productive - being reachable does, and that depends on an effective mobile communications solution. This white paper presents five ways to improve reachability within your organisation, as well as improving productivity and cost savings.

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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
By Oracle | 16/10/2013

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

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Most Popular Reviews

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PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

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