Mobility Whitepapers


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Top 52 Customer Service Mobile Apps
By ClickSoftware Technologies | 30/4/2014

Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.

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How to Leverage the Next Wave of Innovation –Mobility + Enterprise 2.0
By ClickSoftware Technologies | 30/4/2014

Field service companies have an increasing reliance on data collected through mobile devices and fleet vehicles. This whitepaper explains how Enterprise 2.0 tools can aid in tracking, monitoring and performing diagnostics by aggregating and assembling data in a useful, easily accessible format.

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Field Service at a Crossroads: Mobility, Cloud and the Internet of Everything
By ClickSoftware Technologies | 30/4/2014

Internet expansion is moving beyond desktops and LANs, but many field service organizations have yet to explore the benefits of the Internet of Everything and expanded mobile connectivity. This whitepaper discusses the four basic usage models born from new data streams and services.

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How to Transform Your Mobile Customer Care Strategy
By Oracle | 27/3/2014

It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.

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2013 Trends to Watch: Customer Experience and Interaction
By Oracle | 27/3/2014

Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.

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2013 Trends to Watch: Cloud Services
By Oracle | 27/3/2014

Cloud is now largely viewed by enterprise customers as a viable, sometimes necessary path to outsourcing and service delivery and is a strategic, mobile, and integrated platform which reduces short term IT costs and ensures long term savings. This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. Learn how and why companies are deploying cloud services while managing security and compliance, and read how vendors are striving to become more innovative to meet new client needs.

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Stop Paying the Earth for Global Roaming
By Macquarie Telecom | 26/3/2014

Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.

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VDI your users will love
By Citrix Systems Asia Pacific | 25/3/2014

Not all VDI solutions are alike. To deliver the best results for your business, you need to make sure the solution you choose can enable full productivity not just in the office on traditional endpoints, but anywhere people work, on any device they use. Read on to find out how you can provide access to virtualized apps and desktops from anywhere, on any device, with a great experience in any scenario.

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IDC MarketScape Excerpt: Worldwide Client Virtualization Software Assessment
By Citrix Systems Asia Pacific | 25/3/2014

The rise of BYOD is creating governance and regulatory nightmares while providing end users with unprecedented flexibility and agility. While IT is still intrigued by the possibility of a better desktop management model and the operational savings client virtualization software could deliver, it is the increased governance and the ability to deliver desktops, applications, and data to any device that are driving today's purchases.

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5 Best practices to make security everyone’s business
By Citrix Systems Asia Pacific | 25/3/2014

Employees are one of your greatest risks to information security. We share five proven techniques to strengthen your security strategy and protect your business.

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Most Popular Reviews

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PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

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