Service management Whitepapers


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Vodafone Ireland Implements World-Class Service Excellence with HP BSM
By HP | 17/5/2013

Shane Gaffney, head of IT operations explain how HP Business Service Manager solutions have helped Vodafone to transform from a reactive to a proactive IT Operations function, and to align their priorities to match the business and drive business value, delivering 300% ROI in one year. Download today.

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IT in Search of Integrated Service Management
By FrontRange | 3/10/2012

Due to the increasing complexity and demands of IT services, IT departments have rarely been as burdened as they are today. This survey has found that best practice is to adopt standards-based strategies in order to automate simplify IT service management. Click to find out how to decrease costs and boost productivity!

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Why Your Current Service Desk is Failing Your Business and What to do About It
By Nimsoft | 7/8/2012

Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.

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Configuration, Not Coding
By Nimsoft | 22/5/2012

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how organisations can complete their initial deployments quickly, easily and adapt efficiently to the evolving needs of the business with Nimsoft Service Desk.

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Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

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Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

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Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

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