Service management Whitepapers


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Delivering Private Clouds Today
By Data#3 | 15/11/2013

Developing effective private cloud management and implementation plans is a top priority for many IT decision makers. Highly integrated management environments can monitor and optimize complex, heterogeneous private cloud applications, while infrastructure can provide IT staff with self-service provisioning capabilities and tools to automate many routine processes and workflows. This white paper discusses industry-wide views on private cloud management trends and priorities, while case studies highlight the benefits of using enhanced architecture and highlight the lessons learned.

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IT in Search of Integrated Service Management
By FrontRange | 3/10/2012

Due to the increasing complexity and demands of IT services, IT departments have rarely been as burdened as they are today. This survey has found that best practice is to adopt standards-based strategies in order to automate simplify IT service management. Click to find out how to decrease costs and boost productivity!

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Vodafone Ireland Implements World-Class Service Excellence with HP BSM
By HP | 17/5/2013

Shane Gaffney, head of IT operations explain how HP Business Service Manager solutions have helped Vodafone to transform from a reactive to a proactive IT Operations function, and to align their priorities to match the business and drive business value, delivering 300% ROI in one year. Download today.

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Enlightened Data Centre Automation in the Cloud Age
By HP | 20/8/2013

With its promise of higher agility, IT efficiency, and cost savings cloud solutions are hard to pass up. But no business can make its move to the cloud in a single leap. This paper describes how enlightened companies are approaching data centre automation in the age of cloud computing—and shares the lessons they’ve learned along the way. It provides real-world examples and practical advice for IT leaders who are interested in maximising the success and ROI of their automation strategies and investments. Find out more on how to achieve transformative efficiency gains—without disrupting IT.

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Configuration, Not Coding
By Nimsoft | 22/5/2012

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how organisations can complete their initial deployments quickly, easily and adapt efficiently to the evolving needs of the business with Nimsoft Service Desk.

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Why Your Current Service Desk is Failing Your Business and What to do About It
By Nimsoft | 7/8/2012

Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.

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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
By Oracle | 16/10/2013

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

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What Services Managers Need to Know to Drive the Cloud
By Oracle | 27/3/2014

Find out how customer service leaders in 17 countries are using cloud applications to better understand their customers, offer more personalization across channels, and enable their organizations to deliver great customer service.

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SaaS and Cloud ERP Observations
By Oracle | 15/10/2013

Organizations are more willing now than ever before to consider Cloud and SaaS ERP deployment models. As a growing company it is critical that you have a deployment model that best fits your requirements for cost, scalability and flexibility. In this whitepaper, we look at the increased willingness of organisations to consider the SaaS model for their ERP solutions; current ERP deployment statistics, and why SaaS may be attractive to smaller companies.

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Re-inventing Government Customer Service
By REMASYS | 4/7/2013

Key priorities for the Government are to improve the nation's productivity and deliver better customer services. Information and Communications Technology (ICT) has been identified as a key enabler, however, amongst the emerging opportunities, the rapidly changing technology environment raises a plethora of challenges Government must address. This whitepaper outlines the challenges associated with some recent technology developments and the importance of independent assurance of service delivery. Download now.

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